We know that proximity to customers is essential to providing a quality shopping experience. By offering a wide range of refurbished or second-hand devices, we enable retail professionals to meet the expectations of customers looking for accessible and sustainable solutions.

ermos fiers d'accompagner les reconditionneurs et les revendeurs en leur fournissant des produits adaptés à leurs besoins.

Device Conditions

The devices on offer are available in several conditions, each reflecting the level of use and the work carried out:

• New: The device is brand new and comes with the manufacturer's direct European warranty. It has never been used and is offered in official manufacturer packaging.
• Refurbished: The device has been audited by a partner. Non-functional parts have been replaced and the battery level is guaranteed. Depending on the partner, a warranty may be offered to the reseller. Data wiping was carried out before it was put up for sale.
• Functional: The device has been partially tested by our teams to identify any broken parts. The network or battery have not been tested and may require replacement before being resold by the refurbisher. No warranty is provided, except in the event of a fault upon receipt. Data wiping was carried out before it was put up for sale. The refurbisher must inspect the device upon receipt and carry out all essential checks before putting it back on the market.
• To be repaired: Faults or breakages have been detected by our teams. The faults are specified on the product sheet. Data wiping was carried out before it was put up for sale. No warranty is associated, except in the event of a fault not indicated in the product description. Batteries are never tested and are therefore considered potentially in need of replacement.

Aesthetic Grades

Refurbished devices are classified according to grades that reflect their aesthetic condition:

• Grade A: Very good condition, minimal signs of wear.
• Grade B: Good condition, visible marks of use.
• Grade C: Fair condition, obvious wear.
• Grade MIX ABC: Random grade (A, B or C).

Commercial Reminder

Excerpt from the General Terms and Conditions of Sale (Article 16):

• Intended for refurbishers, no direct resale to the end user.
• Compliance with legal safety obligations and complete testing by the refurbisher.
• Returns prohibited unless non-compliant with the conditions.