We know that proximity to customers is essential to offering a quality shopping experience. By offering a wide range of refurbished or second-hand devices, we enable retail professionals to meet the expectations of a clientele seeking accessible and sustainable solutions.

We are proud to support refurbishers and resellers by providing them with products tailored to their needs.

Device conditions

The devices offered come in several conditions, each reflecting the level of use and interventions carried out:

• New: The device is new and benefits from the manufacturer s direct European warranty. It has never been used and is offered in official manufacturer packaging.
• Refurbished: The device has been audited by a partner. Non-functional parts have been replaced and the battery level is guaranteed. Depending on the partner, a warranty may be offered to the reseller. Data wiping was performed before it was put on sale.
• Functional: The device was partially tested by our teams to identify parts showing breakage. The network or battery have not been tested and may require replacement before being put back on the market by the refurbisher. No warranty is provided, except in the event of Dead On Arrival (DOA). Data wiping was performed before it was put on sale. The refurbisher must inspect the device upon receipt and carry out essential checks before any release to the market.
• To repair: Faults or breakages were detected by our teams. The faults are specified on the product sheet. Data wiping was performed before it was put on sale. No warranty is associated, except in the event of a fault not indicated in the product description. Batteries are never tested and are therefore considered potentially in need of replacement.

Aesthetic grades

Refurbished devices are classified according to grades that reflect their aesthetic condition:

• Grade A: Very good condition, minimal signs of wear.
• Grade B: Good condition, visible signs of use.
• Grade C: Fair condition, obvious wear.
• Grade MIX ABC: Random grade (A, B or C).

Commercial reminder

Extract from the General Terms and Conditions of Sale (Article 16):

• Intended for refurbishers, no direct resale to the end user.
• Compliance with legal safety obligations and complete testing by the refurbisher.
• Returns prohibited except for non-compliance with conditions.